Shipping & Returns

Shipping

We strive to process your order as quickly and carefully as possible. All orders will be processed within 24 - 48 hours. Once processed we will email you a notification that your items have shipped and provide you with the tracking information, if available. 
I offer Flat Rate Shipping in North America on all orders.

Canadian Orders:
All Canadian orders placed are processed, packed and shipped within Canada from Calgary, AB.  All packages are shipped using Canada Post, a reliable carrier servicing even the most remote corners of Canada. No duties will be incurred.  
$10.00 Flat Rate for Canada Post Tracked Shipping (4-8 Business Days)
$20.00 for Canada Post Express Shipping (2 Business Days)

Outside Canada:
International orders are shipped via Canada Post. Orders to the U.S. will be charged a standard $20.00 CAD shipping fee with tracking. Overseas orders will be charged a standard $45.00 CAD shipping fee. Additional duties, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements.


Returns + Exchanges

Return + Exchange Policy
We will gladly accept returns within 14 days of purchase for any merchandise purchased from Ashley Nadalin Designs that has not been worn or altered and is accompanied by its receipt.  If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. Exchanges are available within 30 days of purchase. Additional shipping cost may occur with exchanges.

Questions? Email me at [email protected]

Refunds
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Unfortunately, we cannot refund your original shipping charges.